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Sun V890故障定位处理

发布时间：2017-03-13 12:02:19

 一、故障信息

Log摘要

 

#dmesg

 

Mar 20 11:56:06 shtifme SUNW,UltraSPARC-IV+: [ID 929070 kern.info] NOTICE: [AFT0] Corrected system bus (CE) Event detected by CPU0 at TL=0, errID 0x006c59a9.5c742270

 

Mar 20 11:56:06 shtifme AFSR 0x00000002<CE>.000001b1 AFSR_EXT 0x00000000 AFAR 0x000000b1.39a4a970

 

Mar 20 11:56:06 shtifme Fault_PC 0xf840a860 Esynd 0x01b1 Slot B: J8000

 

Mar 20 11:56:06 shtifme SUNW,UltraSPARC-IV+: [ID 992219 kern.info] [AFT0] errID 0x006c59a9.5c742270 Corrected Memory Error on Slot B: J8000 is Intermittent

 

Mar 20 11:56:06 shtifme SUNW,UltraSPARC-IV+: [ID 603939 kern.info] [AFT0] errID 0x006c59a9.5c742270 Data Bit 70 was in error and corrected

 

Mar 20 11:56:06 shtifme SUNW,UltraSPARC-IV+: [ID 923891 kern.info] [AFT2] errID 0x006c59a9.5c742270 E$tag PA=0x000000b1.e324a940 does not match AFAR=0x000000b1.39a4a940

 

Mar 20 11:56:06 shtifme SUNW,UltraSPARC-IV+: [ID 777630 kern.info] [AFT2] errID 0x006c59a9.5c742270 PA=0x000000b1.e324a940

 

Mar 20 11:56:06 shtifme E$tag 0x00000163.c600082c E$state_0 Modified

 

Mar 20 11:56:06 shtifme SUNW,UltraSPARC-IV+: [ID 895151 kern.info] [AFT2] E$Data (0x00) 0x00000000.00000080 0x00000000.00000000 ECC 0x03e

 

Mar 20 11:56:06 shtifme SUNW,UltraSPARC-IV+: [ID 895151 kern.info] [AFT2] E$Data (0x10) 0x00000000.00000000 0x00000000.00000000 ECC 0x000

 

Mar 20 11:56:06 shtifme SUNW,UltraSPARC-IV+: [ID 895151 kern.info] [AFT2] E$Data (0x20) 0x00010000.058af8e0 0x00000000.00000000 ECC 0x0ca

 

Mar 20 11:56:06 shtifme SUNW,UltraSPARC-IV+: [ID 895151 kern.info] [AFT2] E$Data (0x30) 0x00000000.00000000 0x00000300.08efa958 ECC 0x04c

 

Mar 20 11:56:06 shtifme SUNW,UltraSPARC-IV+: [ID 923891 kern.info] [AFT2] errID 0x006c59a9.5c742270 E$tag PA=0x000000b1.e224a940 does not match AFAR=0x000000b1.39a4a940

 

Mar 20 11:56:06 shtifme SUNW,UltraSPARC-IV+: [ID 777630 kern.info] [AFT2] errID 0x006c59a9.5c742270 PA=0x000000b1.e224a940

 

Mar 20 11:56:06 shtifme E$tag 0x00000163.c400082c E$state_0 Modified

 

Mar 20 11:56:06 shtifme SUNW,UltraSPARC-IV+: [ID 895151 kern.info] [AFT2] E$Data (0x00) 0x00000000.0c3f0000 0x00000000.00000000 ECC 0x074

 

Mar 20 11:56:06 shtifme SUNW,UltraSPARC-IV+: [ID 895151 kern.info] [AFT2] E$Data (0x10) 0x00000000.00000080 0x00000000.00000000 ECC 0x03e

 

Mar 20 11:56:06 shtifme SUNW,UltraSPARC-IV+: [ID 895151 kern.info] [AFT2] E$Data (0x20) 0x00000000.00000000 0x00000000.00000000 ECC 0x000

 

Mar 20 11:56:06 shtifme SUNW,UltraSPARC-IV+: [ID 895151 kern.info] [AFT2] E$Data (0x30) 0x00010000.0588d6be 0x00000000.00000000 ECC 0x04d

 

Mar 20 11:56:06 shtifme SUNW,UltraSPARC-IV+: [ID 923891 kern.info] [AFT2] errID 0x006c59a9.5c742270 E$tag PA=0x000000b1.e1a4a940 does not match AFAR=0x000000b1.39a4a940

 

Mar 20 11:56:06 shtifme SUNW,UltraSPARC-IV+: [ID 777630 kern.info] [AFT2] errID 0x006c59a9.5c742270 PA=0x000000b1.e1a4a940

 

Mar 20 11:56:06 shtifme E$tag 0x00000163.c300082c E$state_0 Modified

 

Mar 20 11:56:06 shtifme SUNW,UltraSPARC-IV+: [ID 895151 kern.info] [AFT2] E$Data (0x00) 0x00000700.12e4a918 0x00000300.956b2000 ECC 0x080

 

Mar 20 11:56:06 shtifme SUNW,UltraSPARC-IV+: [ID 895151 kern.info] [AFT2] E$Data (0x10) 0x00000001.00000000 0x00000000.00000000 ECC 0x128

 

Mar 20 11:56:06 shtifme SUNW,UltraSPARC-IV+: [ID 895151 kern.info] [AFT2] E$Data (0x20) 0x00000000.00000000 0x00000000.00000000 ECC 0x000

 

Mar 20 11:56:06 shtifme SUNW,UltraSPARC-IV+: [ID 895151 kern.info] [AFT2] E$Data (0x30) 0x00000000.00000000 0x02020000.0587c5ad ECC 0x097

 

Mar 20 11:56:06 shtifme SUNW,UltraSPARC-IV+: [ID 923891 kern.info] [AFT2] errID 0x006c59a9.5c742270 E$tag PA=0x000000b1.e2a4a940 does not match AFAR=0x000000b1.39a4a940

 

Mar 20 11:56:06 shtifme SUNW,UltraSPARC-IV+: [ID 777630 kern.info] [AFT2] errID 0x006c59a9.5c742270 PA=0x000000b1.e2a4a940

 

Mar 20 11:56:06 shtifme E$tag 0x00000163.c500082c E$state_0 Modified

 

Mar 20 11:56:06 shtifme SUNW,UltraSPARC-IV+: [ID 895151 kern.info] [AFT2] E$Data (0x00) 0x00000000.00000000 0x00000000.00000080 ECC 0x02c

 

Mar 20 11:56:06 shtifme SUNW,UltraSPARC-IV+: [ID 895151 kern.info] [AFT2] E$Data (0x10) 0x00000000.00000000 0x00000000.00000000 ECC 0x000

 

Mar 20 11:56:06 shtifme SUNW,UltraSPARC-IV+: [ID 895151 kern.info] [AFT2] E$Data (0x20) 0x00000000.00000000 0x00020000.0589e7cf ECC 0x078

 

Mar 20 11:56:06 shtifme SUNW,UltraSPARC-IV+: [ID 895151 kern.info] [AFT2] E$Data (0x30) 0x00000000.00000000 0x00000000.00000000 ECC 0x000

 

Mar 20 11:56:06 shtifme SUNW,UltraSPARC-IV+: [ID 263638 kern.info] [AFT2] errID 0x006c59a9.5c742270 PA=0x000000b1.39a4a940

 

Mar 20 11:56:06 shtifme L2$tag 0x000000b1.39a05192 L2$state Exclusive

 

Mar 20 11:56:06 shtifme SUNW,UltraSPARC-IV+: [ID 803991 kern.info] [AFT2] L2$Data (0x00) 0x00000000.f840a840 0xf844bf10.00000000 ECC 0x1fc

 

Mar 20 11:56:06 shtifme SUNW,UltraSPARC-IV+: [ID 803991 kern.info] [AFT2] L2$Data (0x10) 0x00000001.a7c00d58 0x00000000.00001538 ECC 0x02b

 

Mar 20 11:56:06 shtifme SUNW,UltraSPARC-IV+: [ID 803991 kern.info] [AFT2] L2$Data (0x20) 0xab64a9b0.a7c01280 0xa7c01260.a7c01270 ECC 0x167

 

Mar 20 11:56:06 shtifme SUNW,UltraSPARC-IV+: [ID 803991 kern.info] [AFT2] L2$Data (0x30) 0x00000018.ff010025 0x00180019.00030000 ECC 0x0ec

 

Mar 20 11:56:06 shtifme SUNW,UltraSPARC-IV+: [ID 929717 kern.info] [AFT2] D$ data not available

 

Mar 20 11:56:06 shtifme SUNW,UltraSPARC-IV+: [ID 335345 kern.info] [AFT2] I$ data not available

 

Mar 20 11:56:06 shtifme SUNW,UltraSPARC-IV+: [ID 481181 kern.warning] WARNING: [AFT1] Uncorrectable system bus (UE) Event detected by CPU17 User Data Access at TL=0, errID 0x006c59a9.76af3ecc

 

Mar 20 11:56:06 shtifme AFSR 0x00000004<UE>.000001e9 AFSR_EXT 0x00000000 AFAR 0x000000b1.39a01b50

 

Mar 20 11:56:06 shtifme Fault_PC 0xf84165bc Esynd 0x01e9 Slot B: J7900 J7901 J8001 J8000

 

Mar 20 11:56:06 shtifme SUNW,UltraSPARC-IV+: [ID 120151 kern.notice] [AFT1] errID 0x006c59a9.76af3ecc Two Bits were in error

 

Mar 20 11:56:06 shtifme SUNW,UltraSPARC-IV+: [ID 349853 kern.info] [AFT2] errID 0x006c59a9.76af3ecc E$tag PA=0x000000a1.58a01b40 does not match AFAR=0x000000b1.39a01b40

 

Mar 20 11:56:06 shtifme SUNW,UltraSPARC-IV+: [ID 833182 kern.info] [AFT2] errID 0x006c59a9.76af3ecc PA=0x000000a1.58a01b40

 

Mar 20 11:56:06 shtifme SUNW,UltraSPARC-IV+: [ID 215305 kern.warning] WARNING: [AFT1] Uncorrectable system bus (UE) Event detected by CPU2 Privileged Data Access at TL=0, errID 0x006c59a9.799ae668

 

Mar 20 11:56:06 shtifme AFSR 0x00100006<PRIV,UE,CE>.000001e9 AFSR_EXT 0x00000000 AFAR 0x000000b1.d9a47970

 

Mar 20 11:56:06 shtifme Fault_PC 0x105009c Esynd 0x01e9 Slot B: J7900 J7901 J8001 J8000

 

Mar 20 11:56:07 shtifme SUNW,UltraSPARC-IV+: [ID 605688 kern.notice] [AFT1] errID 0x006c59a9.799ae668 Two Bits were in error

 

Mar 20 11:56:07 shtifme SUNW,UltraSPARC-IV+: [ID 828494 kern.info] [AFT2] errID 0x006c59a9.799ae668 E$tag PA=0x000000b1.d8247940 does not match AFAR=0x000000b1.d9a47940

 

Mar 20 11:56:07 shtifme SUNW,UltraSPARC-IV+: [ID 373058 kern.info] [AFT2] errID 0x006c59a9.799ae668 PA=0x000000b1.d8247940

 

Mar 20 11:56:07 shtifme E$tag 0x00000163.b0000bdc E$state_0 Modified

 

Mar 20 11:56:07 shtifme SUNW,UltraSPARC-IV+: [ID 895151 kern.info] [AFT2] E$Data (0x00) 0x00000000.00000000 0x00000000.00000000 ECC 0x000

 

Mar 20 11:56:07 shtifme SUNW,UltraSPARC-IV+: [ID 895151 kern.info] [AFT2] E$Data (0x10) 0x00010000.05038102 0x00000000.00000000 ECC 0x168

 

Mar 20 11:56:07 shtifme SUNW,UltraSPARC-IV+: [ID 895151 kern.info] [AFT2] E$Data (0x20) 0x00000000.00000000 0x00000300.09c32e70 ECC 0x147

 

Mar 20 11:56:07 shtifme SUNW,UltraSPARC-IV+: [ID 895151 kern.info] [AFT2] E$Data (0x30) 0x00000700.127d8378 0x00000700.0987ba40 ECC 0x1f0

 

Mar 20 11:56:07 shtifme SUNW,UltraSPARC-IV+: [ID 828494 kern.info] [AFT2] errID 0x006c59a9.799ae668 E$tag PA=0x000000b1.d7247940 does not match AFAR=0x000000b1.d9a47940

 

Mar 20 11:56:07 shtifme SUNW,UltraSPARC-IV+: [ID 373058 kern.info] [AFT2] errID 0x006c59a9.799ae668 PA=0x000000b1.d7247940

 

Mar 20 11:56:07 shtifme E$tag 0x00000163.ae000bdc E$state_0 Modified

 

Mar 20 11:56:07 shtifme SUNW,UltraSPARC-IV+: [ID 895151 kern.info] [AFT2] E$Data (0x00) 0x00000000.00000080 0x00000000.00000000 ECC 0x03e

 

Mar 20 11:56:07 shtifme SUNW,UltraSPARC-IV+: [ID 895151 kern.info] [AFT2] E$Data (0x10) 0x00000000.00000000 0x00000000.00000000 ECC 0x000

 

Mar 20 11:56:07 shtifme SUNW,UltraSPARC-IV+: [ID 895151 kern.info] [AFT2] E$Data (0x20) 0x00010000.05015ee0 0x00000000.00000000 ECC 0x138

 

Mar 20 11:56:07 shtifme SUNW,UltraSPARC-IV+: [ID 895151 kern.info] [AFT2] E$Data (0x30) 0x00000000.00000000 0x00000300.0edd2678 ECC 0x1dc

 

Mar 20 11:56:07 shtifme SUNW,UltraSPARC-IV+: [ID 828494 kern.info] [AFT2] errID 0x006c59a9.799ae668 E$tag PA=0x000000b0.b5a47940 does not match AFAR=0x000000b1.d9a47940

 

Mar 20 11:56:07 shtifme SUNW,UltraSPARC-IV+: [ID 373058 kern.info] [AFT2] errID 0x006c59a9.799ae668 PA=0x000000b0.b5a47940

 

Mar 20 11:56:07 shtifme E$tag 0x00000161.6b000bd8 E$state_0 Invalid

 

Mar 20 11:56:07 shtifme SUNW,UltraSPARC-IV+: [ID 895151 kern.info] [AFT2] E$Data (0x00) 0x6346756e.6374696f 0x6e3d3130.31342c00 ECC 0x051

 

Mar 20 11:56:07 shtifme SUNW,UltraSPARC-IV+: [ID 895151 kern.info] [AFT2] E$Data (0x10) 0x00000088.4e202920 0x19d708c8.69636549 ECC 0x037

 

Mar 20 11:56:07 shtifme SUNW,UltraSPARC-IV+: [ID 895151 kern.info] [AFT2] E$Data (0x20) 0xffffffff.79726974 0x1a03e810.00000000 ECC 0x080

 

Mar 20 11:56:07 shtifme SUNW,UltraSPARC-IV+: [ID 895151 kern.info] [AFT2] E$Data (0x30) 0x19ee3fb8.00000015 0x00000000.00000000 ECC 0x1ba

 

Mar 20 11:56:07 shtifme SUNW,UltraSPARC-IV+: [ID 828494 kern.info] [AFT2] errID 0x006c59a9.799ae668 E$tag PA=0x000000b1.d7a47940 does not match AFAR=0x000000b1.d9a47940

 

Mar 20 11:56:07 shtifme SUNW,UltraSPARC-IV+: [ID 373058 kern.info] [AFT2] errID 0x006c59a9.799ae668 PA=0x000000b1.d7a47940

 

Mar 20 11:56:07 shtifme E$tag 0x00000163.af000bdc E$state_0 Modified

 

Mar 20 11:56:07 shtifme SUNW,UltraSPARC-IV+: [ID 895151 kern.info] [AFT2] E$Data (0x00) 0x00000000.00000000 0x00000000.00000000 ECC 0x000

 

Mar 20 11:56:07 shtifme SUNW,UltraSPARC-IV+: [ID 895151 kern.info] [AFT2] E$Data (0x10) 0x00000000.00000000 0x00020000.05026ff1 ECC 0x067

 

Mar 20 11:56:07 shtifme SUNW,UltraSPARC-IV+: [ID 895151 kern.info] [AFT2] E$Data (0x20) 0x00000000.00000000 0x00000000.00000000 ECC 0x000

 

Mar 20 11:56:07 shtifme SUNW,UltraSPARC-IV+: [ID 895151 kern.info] [AFT2] E$Data (0x30) 0x00000300.08c95848 0x00000700.0d87f420 ECC 0x03c

 

Mar 20 11:56:07 shtifme SUNW,UltraSPARC-IV+: [ID 421436 kern.info] [AFT2] errID 0x006c59a9.799ae668 PA=0x000000b1.d9a47940

 

Mar 20 11:56:07 shtifme L2$tag 0x000000b1.d9a058c2 L2$state Exclusive

 

Mar 20 11:56:07 shtifme SUNW,UltraSPARC-IV+: [ID 803991 kern.info] [AFT2] L2$Data (0x00) 0x00000000.00000000 0x00000000.00000000 ECC 0x000

 

Mar 20 11:56:07 shtifme SUNW,UltraSPARC-IV+: [ID 803991 kern.info] [AFT2] L2$Data (0x10) 0x00000300.08c94018 0x00000000.00000000 ECC 0x0a5

 

Mar 20 11:56:07 shtifme SUNW,UltraSPARC-IV+: [ID 803991 kern.info] [AFT2] L2$Data (0x20) 0x00000700.094d6cc8 0x00000700.0f89dbf8 ECC 0x0ab

 

Mar 20 11:56:07 shtifme SUNW,UltraSPARC-IV+: [ID 637060 kern.info] [AFT2] L2$Data (0x30) 0x00000700.0ae47900 0x00000700.0ae47950 ECC 0x104 *Bad* Esynd=0x1e9

 

Mar 20 11:56:07 shtifme SUNW,UltraSPARC-IV+: [ID 929717 kern.info] [AFT2] D$ data not available

 

Mar 20 11:56:07 shtifme SUNW,UltraSPARC-IV+: [ID 444155 kern.warning] WARNING: [AFT1] Corrected system bus (CE) Event detected by CPU2 at TL=0, errID 0x006c59a9.799ae668

 

Mar 20 11:56:07 shtifme AFSR 0x00100006<PRIV,UE,CE>.000001e9 AFSR_EXT 0x00000000 AFAR 0x000000b1.d9a47970 INVALID

 

Mar 20 11:56:07 shtifme Fault_PC 0x105009c Esynd 0x01e9 INVALID

 

Mar 20 11:56:07 shtifme SUNW,UltraSPARC-IV+: [ID 629729 kern.warning] WARNING: [AFT1] WDU Event detected by CPU2 at TL=0, errID 0x006c59a9.799ae668

 

Mar 20 11:56:07 shtifme AFSR 0x00000020<WDU>.000001e9 AFSR_EXT 0x00000000 AFAR 0x000000b1.d9a47970

 

Mar 20 11:56:07 shtifme Fault_PC 0x105009c Esynd 0x01e9

 

Mar 20 11:56:07 shtifme SUNW,UltraSPARC-IV+: [ID 605688 kern.notice] [AFT1] errID 0x006c59a9.799ae668 Two Bits were in error

 

Mar 20 11:56:07 shtifme SUNW,UltraSPARC-IV+: [ID 835873 kern.info] [AFT3] errID 0x006c59a9.799ae668: cannot schedule clearing of error on page 0x000000b1.d9a46000; page not in VM system

 

Mar 20 11:56:07 shtifme SUNW,UltraSPARC-IV+: [ID 946861 kern.warning] WARNING: [AFT1] Corrected system bus (CE) Event detected by CPU0 at TL=0, errID 0x006c59a9.7a7bfb1c

 

Mar 20 11:56:07 shtifme AFSR 0x00000002<CE>.00000058 AFSR_EXT 0x00000000 AFAR 0x000000b1.39a4a570

 

Mar 20 11:56:07 shtifme Fault_PC 0x0 Esynd 0x0058 Slot B: J8000

 

Mar 20 11:56:08 shtifme SUNW,UltraSPARC-IV+: [ID 301897 kern.notice] [AFT1] errID 0x006c59a9.7a7bfb1c Data Bit 68 was in error and corrected

 

Mar 20 11:56:08 shtifme unix: [ID 836849 kern.notice]

 

Mar 20 11:56:08 shtifme ^Mpanic[cpu2]/thread=300095d4680:

 

Mar 20 11:56:08 shtifme unix: [ID 184892 kern.notice] [AFT1] errID 0x006c59a9.799ae668 UE CE WDU Error(s)

 

 

二、故障定位

在log中出现错误信息：

 

插槽A，CPU0对应的J8000 DIMM插槽和CPU2对应的J7900 J7901 J8001 J8000 DIMM插槽；

 

插槽B，CPU17对应的 J7900 J7901 J8001 J8000 DIMM插槽。

 

因CPU0和CPU2同在一个插槽上A，所以涉及到的DIMM插槽有8个：

 

插槽A中J7900 J7901 J8001 J8000

 

插槽B中J7900 J7901 J8001 J8000

 

 

因为故障是ECC效验错误，涉及到8个DIMM插槽，不代表全部8个DIMM有问题。所以需要进行开机POST自检准确定位故障，根据定位的DIMM插槽位置进行更换处理。

三、准备项

准备确认项

 

类型

 

准备项

 

状态

 

硬件

 

笔记本一台

 

已准备就绪

 

串口线一根

 

已准备就绪

 

一字、十字螺丝刀各一把

 

已准备就绪

 

防静电护腕一个

 

已准备就绪

 

新内存4根

 

已准备就绪

 

软件

 

 

 

 

 

其它

 

 

 

 

 

 

 

四、操作项

操作项列表

 

序号

 

操作项

 

操作内容

 

状态

 

1

 

确认系统关机

 

建议客户应用及业务数据备份

 

 

2

 

使用POST诊断

 

定位系统故障的确切位置

 

 

3

 

佩戴防静电护腕

 

确认已经佩戴防静电护腕，并且防静电护腕连接到机柜上的未涂漆部分

 

 

4

 

断开电源

 

断开主电源和次电源

 

 

5

 

移除服务检修盖

 

 

6

 

拆除处理器板

 

 

7

 

将取下的处理器板放置在防静电的材质表面

 

 

8

 

拆开移除处理器前盖

 

 

9

 

确认更换内存位置

 

 

10

 

从防静电包装中取出内存

 

 

11

 

安装内存

 

 

12

 

重新安装处理器板

 

 

13

 

确认故障影响消失

 

确认新更换的硬件无告警

 

 

确认新的硬件在系统中就绪

 

 

用户确认应用及业务数据不受影响

 

 

14

 

收尾

 

清理现场，结束工作

 

 

 

五、参考信息

 

 

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